For your protection, Microsoft must verify your identity before you can proceed with resetting your password. The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn/.

You know your password, but you want to change it

Update the password on your mobile phone and desktop email program to match the new password for your account.If these steps didn’t work, or you have other account sign in issues, use our Sign-in helper tool.For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn/.If none of these options help and you still can’t remember your Microsoft account, see When you can’t sign in to your Microsoft account for additional things to try.This is typically the person with admin permissions who set up your Microsoft 365 account for you.

Update the password on your mobile phone and desktop email program to match the new password for your account. You may want to change your password for security reasons, or you may have forgotten your password and you want to reset it. If you couldn’t change your password this way, see Reset your Microsoft account password. The steps below describe how to change a known password for a Microsoft personal account.

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