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To do this, hit Windows + R, type outlook.exe /safe, and hit Enter. If it connects in Safe Mode, one of your add-ins is probably the culprit. Closing Outlook and reopening it helps clear up minor glitches. Try launching Outlook in Safe Mode to check if add-ins are causing trouble. Double-check that you’re on disable faulty add-ins in Outlook the right network, especially if you have several Wi-Fi options.

Check OST file

And thus, an Offline Storage Table (OST) file is created to save a local synchronized copy of mailbox items.However, Outlook may fail to recreate the OST file if it can’t connect to the server or your mailbox on the server.All the modifications are stored locally in the OST data file before syncing with the mailbox server.A corrupt or damaged Outlook profile can prevent Outlook from authorizing and connecting to the mail server.When you keep everything updated, you cut down on the chances of file corruption.

When offline, the status is displayed in the status Microsoft Outlook Email Repair Tool Online bar at the bottom as Working Offline or Disconnected. Just having a simple update routine and checking build numbers from time to time can save a lot of trouble. Staying current with updates is probably the easiest way to keep Outlook connected.

How To Fix Outlook Stuck in Offline Mode?

Move it to a backup folder, like Desktop\OST Backup. Every business setup is different, and sometimes these problems run deeper than a quick fix. Our organization requires several folders from our mapped network drives be set to “Always Available Offline”. Create your account and connect with a world of communities. There could be several reasons for your Outlook disconnect.

Verify Work Offline Button Status

And thus, an Offline Storage Table (OST) file is created to save a local synchronized copy of mailbox items. When the mail server is not available due to maintenance tasks or other issues, Outlook may fail to connect to the server and display the status as Disconnected. This indicates that the internet is working fine, but Outlook cannot connect to the mailbox server. If your system connects to more than one Office 365 environment, Outlook might not know which Exchange server to use. That often sets off Autodiscover conflicts and lands you in offline mode. To keep Outlook from slipping into offline mode again, sort out account conflicts and keep your software up to date.

Method 1: Reset ‘Work Offline’ to Reconnect

If Outlook can’t get to the mail server, no amount of tweaking inside Outlook will help. Try opening a browser or running a quick ping test to check if your network’s up. Outlook needs Microsoft Exchange and Office 365 to stay connected. If Outlook can’t log in to those services, it just flips into offline mode. When Microsoft Outlook says “Working Offline,” it’s basically struggling to talk to your mail server. This can happen for all sorts of reasons—maybe it’s a local profile problem, a conflict with Microsoft Exchange, or an Office 365 environment.

Download Stellar Converter for OST

We have explained all the essential methods to fix the Outlook stuck in offline mode error. If the issue is not resolved manually, we recommend using the suggested software to recover Outlook files and continue using Outlook without any interruptions. If these manual approaches do not work then it may happen due to damaged Outlook files.

Given below are just a few examples of possible reasons. Select Work Offline from the Send/Receive tab in Outlook to reconnect. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

Essential Troubleshooting Steps for Reconnecting Outlook

However, when Outlook cannot connect to the Exchange server, it automatically switches to Offline mode. All the modifications are stored locally in the OST data file before syncing with Office 365 Sync Errors Fix the mailbox server. Users can also utilize the ‘Work Offline’ option when there is an unreliable internet connection. When the problem is with the internet connection, Outlook may display Working Offline or Disconnected status. The Outlook may remain stuck in the offline mode until the network is restored. Profile or configuration mistakes cause trouble too.