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If it does, the problem is definitely in your antivirus software. In this case, you can either contact its vendor for assistance or simply choose another protection program. When you install Outlook, an Inbox repair tool (scanpst.exe) is also installed on your PC. The Inbox repair tool can resolve problems by scanning your Outlook data files, and repairing errors. To use the Inbox repair tool, exit Outlook, and then follow the steps in Repair Outlook Data Files (.pst and .ost). As your mailbox size increases, more resources are required to open each folder.

As @ode2joy ​ said, clearing out the user’s profile usually works, which is a more thorough procedure than just deleting .nst and .ost files. When something goes wrong with Outlook, Microsoft email issues repair guide recommends that we start it in Safe mode. Simply that Outlook will be loaded without your add-ins and customization files. Originally, the freezing would only occur when I actually tried to do something. So, if I tried to open a message, search my inbox, write a new email, go to the calendar, etc., it would freeze up for about 5-10 seconds at a time. The freezing never seemed to occur when I had Outlook open but was not using it.

You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors. Are you having trouble starting Outlook or receiving “Cannot start Microsoft Outlook. Cannot open the Outlook window” error messages? We can fix the problem for you, or you can use the troubleshooting steps we’re providing below to help resolve these startup issues. If your Outlook is working fine now, it means add-ins are the culprit. But it is important to identify the specific add-in that was causing trouble. To identify that, check the add-ins one at a time and restart Outlook.

It’s free, more secure and will require a verification code in addition to your password. If you still can’t recover your account, you can create a new Google Account. When you do, you can follow these steps to avoid getting locked out of your Google Account. To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in.

So, we have produced this email issues repair guide list of general things to try to resolve your problem in Outlook. Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. To import contacts from other email services, export contacts, or clean up duplicate contacts, select an option from the Manage contacts menu. Use the People page to find, view, create, and edit contacts and contact lists. To learn more about managing contacts in Outlook.com, go to Create, view, and edit contacts and contact lists in Outlook.com.

Find solutions to common problems or get help from a support agent. If you are having problems with Outlook, there are a few things we can help with to get you back email issues repair guide to sending and receiving your email. For additional support, see How to get support for Outlook.com.

There might also be a visual alert that a message is unread, has an attachment, or is flagged. In the Search box, type the name or email address of a person or a keyword you want to search for, and press Enter or select . This is a lightweight app designed to handle multiple accounts and fairly moderate email use. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. If one of these resolves your problem, close the app and continue working.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, email issues repair guide but we recommend moving to Windows 11.

If your account is affected, be sure to secure your account and update your recovery information. “I had a large PST file that was causing Outlook to crash. Cigati handled it like a breeze. The software is user-friendly and provides clear instructions. I’m so glad I found this tool.” If your Microsoft account recovery request wasn’t granted, you can keep trying as many times as you want, up to two times per day.

This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. To work around the issue, you will need email issues repair guide to end all Office processes that are running and disable the presence features. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile.

For more information, go to Add or remove an email alias in Outlook.com. If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email. Some email providers (such as your ISP or even Gmail) won’t let you send messages larger than a certain size. Adding pictures and large attachments to your message can prevent you from sending that message (and any messages sent after the large message).