See Use the Office 2016 offline installer and select the Office for business tab. These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience. Learn how in “Account Notice” appears in Office after switching Office 365 plans. The links below are specific to admins looking for troubleshooting help with these Office 365 services.

Upgrade or update Office issues

When complete, a checkmark appears next to the Rest button. As an Office 365 admin, you can check Office 365 service health. If you can’t find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. To resolve, first make sure you installed the latest Office update. When you install Office for Mac, the app icons aren’t automatically added to the dock.

Office is taking very long to install

Below the reset section in the Office Advanced Options (shown above) is an uninstall link. You’ll then need to re-download and reinstall Microsoft Office. If you’re not sure what plan you have, follow the steps in What Office 365 for business subscription do I have? It could also happen because you haven’t assigned a license to yourself or your users. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements.

Issues after installing Office

For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic.The easiest way to determine this is to take the document to a different computer running another copy of Microsoft Office and attempt to open the document there.If you’re an admin and you aren’t sure what plan you have, follow the steps in What Office 365 for business subscription do I have?

To install or check for updates on your Mac, see Check for Office for Mac updates automatically. If you’re an Office 365 user, do the following to deactivate an installation. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. See Office is taking long to install or Office Outlook not receiving emails solution hangs at 90% for possible solutions.

Repairing Microsoft Office

For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you’re responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business. To remove licenses from users, see Remove licenses from users in Office 365 for business.

You don’t know what Office 365 product or license you have

When you install Office 365, all the applications that came with your particular Office product is installed at the same time. You can’t custom select which Office applications you want to install or not install, nor you can’t delete individual applications after your installation is complete. However, you can delete shortcuts to applications you don’t plan to use. For download and installation issues on a Mac, see What to try if you can’t install Office for Mac. When you install Office 2016, all the applications that came with your particular Office product are installed at the same time.

How do I fix Office 365 errors?

Comments that don’t add value will be removed, including off-topic or content-free comments, or comments that look even a little bit like spam. All comments containing links and certain keywords will be moderated before publication. The easiest way to determine this is to take the document to a different computer running another copy of Microsoft Office and attempt to open the document there. If it works, then it’s likely that your installation of Office is the problem, not the document. If it fails, it’s likely the document itself is at fault.